What information do we collect
We collect information from you when you register on this web-site, place an order, subscribe to our newsletter, surf the web-site or use some other web-site features. The information collected is your name, e-mail address, postal address, phone number, credit card information or other information to facilitate the processing of your order. We also collect information about gift recipients so that we can fulfill the gift purchase.
We use your information in the following ways:
- to facilitate the processing of your order
- to personalize your web-site experience, to understand your needs and provide you with a better service
- to administer a promotion, survey or other web-site feature
- the email address you provide for order processing, may be used to send you information and updates related to your order, in addition to receiving occasional company news, updates, related product or service information, etc. If you do not want to receive emails from us such as newsletters or updates please unsubscribe or Contact Us and we will remove you from our mailing list. Email addresses from our customers are not provided to any other party in any other form.
We will not use either your address or telephone number to contact you in any unsolicited manner.
At Telescopes Direct we are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we implement a variety of physical, electronic and managerial security measures to maintain the safety of your personal information. This information can only be accessed by a limited number of staff who have special access rights and are required to keep the information confidential.
We do not store your credit/debit card or other related information once the transaction is completed. All credit and debit card transactions on this web-site are processed using secure online payment systems provided by SagePay - the UK's largest independent Payment Service Provider - highest level of online security for your peace of mind. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
We believe our website and web-shop to be secure and we have paid much attention to this. If you have any questions, comments or concerns about privacy please Contact Us.
Telescopes Direct and "cookies"
As with many websites, "cookies" are used to enhance your experience. Cookies are small files that gather information, that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow), enabling us to recognise you, remember certain information, and improve service. Examples would be to help us remember and process your shopping cart, to help us provide you with improved, tailored services on a return visit, or to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
You can have your computer warn you each time a cookie is being sent, or opt to turn off cookies altogether. You can do this through your browser settings. Browsers vary, so consult your browser Help menu to modify your cookies.
How to opt-out, remove or modify information you have provided to us
To modify your e-mail subscriptions please modify your preferences in the "My Account" section. In the interim you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses and other information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
None of the information collected is provided to any other party in any form. We may only release your information when we believe release is appropriate to comply with the law, enforce our web-site policies, or protect ours or others' rights, property, or safety.
if you have any questions, comments or concerns about privacy please Contact Us.
Please also visit our Terms and Conditions.